Machinery Service & Parts Your Questions Answered

Most tractors should be serviced every 250–500 hours of use, depending on the manufacturer's recommendations and the type of work being done. High-intensity use — such as heavy cultivation or harvest — may warrant more frequent checks. Our team can advise based on your specific machine and how you're using it.

A standard service typically covers oil and filter changes, air and fuel filter inspection or replacement, belt and drive checks, fluid top-ups, brake and hydraulic system checks, and a general inspection for wear or developing issues. The exact scope depends on the machine and service interval.

Yes. Most mechanical failures have early warning signs that only show up during a thorough inspection — not while the machine is running normally. Regular servicing catches developing issues before they become costly breakdowns, especially going into peak season.

Yes. Pre-season inspections are one of the most valuable services we offer. Getting your machinery checked before calving, silage, or harvest season means you're less likely to face a breakdown at the worst possible time. Contact us ahead of your busy period to book in.

Yes. While we are an authorised Case IH and New Holland dealer, our technicians service a wide range of machinery brands used on Waikato farms. If you're unsure whether we cover your brand, give us a call and we'll confirm.

Yes. Giltrap AgriZone is an authorised Case IH dealer covering the Waikato, Bay of Plenty, and Central North Island. Our technicians are factory-trained, including through the Case IH Training Centre, and we have access to the ASSIST diagnostic system used globally by Case IH.

Yes. We are a New Holland dealer with decades of experience servicing New Holland tractors and machinery across the full range — from T4 and T5 series right through to larger T7 and T8 models, as well as hay, forage, and specialist equipment.

Yes. Manitou is one of the brands we sell and support. Our team can service and repair Manitou telehandlers, both in our workshops and on-farm where practical.

Yes. Our service team works on a wide range of farm machinery — not just tractors. Balers, mowers, loaders, feeders, sprayers, and other implements are all within our scope. Ask our team if you have a specific piece of equipment in mind.

Yes. Our mobile service team can travel to your property across the Waikato and surrounding regions. For straightforward servicing and many repairs, we can do the work on-site. For larger or more complex jobs requiring workshop equipment, we may recommend bringing the machine to one of our four branches.

Our mobile team covers the Waikato, Bay of Plenty, and Central North Island regions from our branches in Cambridge, Ōtorohanga, Rotorua, and Taupo. If you're unsure whether we can reach you, give us a call and we'll let you know.

Routine servicing, minor repairs, diagnostics, and many common breakdown fixes can be handled on-farm by our mobile team. Jobs requiring a hoist, press, specialised tooling, or more extensive disassembly are better suited to our workshops. Our team will advise you on the best approach for your situation.

Yes. We have 24/7 availability for breakdown situations. We understand that a machinery failure during harvest, calving, or silage season can cost far more than just a repair bill — which is why we take breakdown calls seriously around the clock.

Call us directly. For urgent breakdown situations, a phone call always gets the fastest response. Have your machine details ready — make, model, and a description of what's happened — so we can assess what's needed quickly.

Response times depend on your location, the nature of the issue, and current team availability. We prioritise breakdown calls and always aim to respond as fast as possible — especially during peak farming seasons. Call us and we'll give you an honest timeframe.

Our technicians carry a range of commonly needed parts in their service vehicles, and we have well-stocked parts operations at all four branches. If a specific part needs to be sourced, we'll move quickly to find it — drawing on our supplier and dealer networks to minimise your downtime.

Often, yes. Our core parts range covers the brands we sell, but we can frequently source parts for other farm machinery through our supplier network. Call our parts team and we'll let you know what's possible for your specific machine.

Yes. If you can tell us your machine make, model, and year — or describe what's failed and bring in the old part — our team can usually identify what you need. The more detail you can provide, the faster we can help.

Both, depending on the situation. We stock genuine OEM parts for Case IH, New Holland, and other supported brands, as well as quality-equivalent aftermarket options. Our team will advise on the best choice for your machine — particularly for warranty work, where genuine parts are usually recommended.

Ask our team when you enquire — delivery options depend on the part and your location. For urgent situations, we'll work with you to find the fastest solution available.

Service costs vary depending on the machine, the service interval, any parts required, and whether the work is done in our workshop or on-farm. We're happy to discuss what's involved and give you a clear picture before any work starts. Contact us with your machine details for a more specific conversation.

Yes — for machines under warranty, we carry out servicing to manufacturer specifications. For Case IH and New Holland machinery in particular, we are the authorised dealer in this region, which means warranty work is fully covered. If you have questions about your specific warranty terms, our team can advise.

Yes. For planned work, we'll discuss what's involved and give you a clear idea of expected costs before we begin. For breakdown situations where the fault needs diagnosing first, we'll keep you informed as we go.

Speak to our team about what ongoing service arrangements may be available for your operation. Regular customers with larger fleets often benefit from having a consistent service relationship with our team — we can discuss what might suit your situation.

We have four branches — Cambridge, Ōtorohanga, Rotorua, and Taupo — covering the Waikato, Bay of Plenty, and Central North Island. Each branch has workshop and parts facilities, and our mobile team operates across the wider region.

Giltrap AgriZone has been serving New Zealand farmers for over 50 years. We're one of the country's largest agricultural dealerships and have deep roots in the Waikato farming community.

Our main brands include Case IH, New Holland, Manitou, Hustler, HiSpec, Malone, Giltrap Engineering, Schuitemaker and more. We also carry a wide range of parts and consumables covering additional brands used on Waikato and Bay of Plenty farms.

Yes. Our branches are open during normal business hours and you're welcome to visit. For service bookings or parts enquiries, calling ahead means we can make sure the right people are available to help you.

Yes. Our branches are open during normal business hours and you're welcome to visit. For service bookings or parts enquiries, calling ahead means we can make sure the right people are available to help you.